Shipping and Returns

Returns & Refunds

Due to the nature of pre-owned and vintage luxury items, all sales are final.

Each item is described accurately and photographed in detail, including any signs of wear or imperfections. We strongly encourage customers to review all images and descriptions carefully before purchasing.

Refunds or returns will only be considered in the unlikely event that an item is proven to be not authentic. In such cases, please contact us within 48 hours of delivery with supporting documentation.

We do not offer refunds for:

  • Change of mind
  • Sizing issues
  • Normal signs of wear consistent with pre-owned items

This policy ensures fairness and transparency for both parties.

If you have questions about an item before purchasing, we are always happy to assist.

 

SHIPPING POLICY

Capsule Édit ships within Australia and selected international destinations. All orders are carefully packed to ensure safe delivery.

ORDER PROCESSING

  • Orders are processed within 1–3 business days of payment confirmation

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched

  • Orders are not shipped on weekends or public holidays

SHIPPING WITHIN AUSTRALIA

  • All domestic orders are shipped via tracked and insured services

  • Shipping costs are calculated at checkout

  • Delivery timeframes vary depending on location and carrier, generally 2–7 business days

INTERNATIONAL SHIPPING

  • International shipping is available to selected destinations

  • Shipping rates are calculated at checkout

  • Delivery times vary depending on destination and customs processing

  • Any customs duties, taxes, or import fees are the responsibility of the buyer

INSURANCE & RESPONSIBILITY

  • All parcels are shipped with tracking

  • Once an order has been dispatched, Capsule Édit is not responsible for delays caused by the courier or customs

  • Risk of loss transfers to the customer once the parcel is handed to the shipping carrier

DELIVERY ADDRESS

  • Customers are responsible for providing an accurate and complete shipping address

  • Capsule Édit is not responsible for parcels delivered to an incorrect address provided at checkout

LOST OR DELAYED PARCELS

  • If your parcel is delayed or appears lost in transit, please contact the shipping carrier directly using the provided tracking number

  • Capsule Édit will assist where possible but cannot guarantee resolution once the parcel is in transit

QUESTIONS

For any shipping enquiries, please contact us prior to purchase.